Terms and Conditions
Making A Purchase
The best secure method of all is paypal. But if you do not wish to use this method contact us via e-mail or telephone, we do accept Visa, Mastercard, Switch and Solo and can complete your transaction over the phone.
Shipping And Handling
Delivery charges are subject to standard Royal mail rates charged by weight. Delivery is made within 4-5 working days from order (UK only). International deliveries are subject to shipping details and destination.
Returns Policy
Your warranty is valid for 12 months from the date of purchase and is for manufacturing faults only. This does not cover any damage to the product due to misuse. The Warranty applies to product replacement and not a refund.
J & K Trading is not liable for any incidental or consequential damages caused by the use of their products.
If you believe you have a faulty product, please contact us by filling in the form on the ‘Contact us’ page. Please include details of the fault and our customer service team will contact you as soon as possible.
Our returns address is:J & K Trading
106 Brinkley Road
Worcester Park
KT4 8JF
Complaints Policy
In the case of complaints, in the first instance your detailed complaint may be emailed to sales@supergoose.co.uk / sales@saltheater.com
Back Orders
If an item you wish to order is not in stock, we will back order for you and let you know when we expect the item back in stock.
Guarantee
Please see our terms as per the Returns Policy. Items purchased should only be used in accordance with the manufacturers’ instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights. Accuracy of the colours is entirely dependent on what the website configuration allows. No warranty is offered that this Website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this Website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time but may be out of date. We accept no responsibility for keeping these pages up to date or any liability for not doing so.